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Policies and Procedures



The process for cancelling a CIPS examination is available from the procedures tab.


Reasonable adjustment and special consideration

CIPS has a responsibility to ensure all candidates have equal opportunities to reach their full potential. In some instances, candidates may require adjustments to the assessment process to give them an equal opportunity. Applications for Reasonable Adjustments should be made at least eight weeks prior to the date of the examination or assessment.

Candidates may apply for Special Consideration in instances that could not possibly be predicted. Such applications must be made within 14 days of the date of the examination or assessment. This also applies to candidates wishing to report any incident which may have affected their examination or assessment performance.

Before applying for Reasonable Adjustment or Special Consideration, please download and read the related policy document:

Reasonable adjustments and special consideration policy

Reasonable adjustments guidance and application form for candidates


Assessment appeals

Our assessment appeals policy applies to all forms of assessment against our units including examinations, work-based assessments and exemptions.

Assessment appeals policy and procedure

Appeal application form:



Fees and invoicing

Every effort is made to ensure learners have access to clear information about fees and payment, and are offered a variety of payment methods.

Fees and invoicing policy

Introduction of regional centre candidate fee FAQs

Position statement on introduction of regional centre candidate fee


Malpractice and plagiarism

CIPS Awarding Body strives to prevent the occurrence of malpractice in the development, delivery and award of its qualifications, in order to safeguard the consistency and integrity of all assessments.

Malpractice policy

Examples of malpractice

Plagiarism guidance for learners

Conflict of interest policy



Candidate regulations for CIPS exams

Position statement on progression through CIPS qualifications

Return of examination answer booklets to candidates

Please note, certificates will be posted to successful candidates after result publication. Delivery should be in 6 – 8 weeks.



Endorsement policy


Change of name

Change of name policy


Cancelling examinations

To cancel your booked exams within the cancellation period (which is up to seven days after the exam series closure date) you will need to log into your MyCIPS area of the website with your membership number and password.

View the full schedule of exam deadlines including cancellation dates for each individual exam series.

After the cancellation deadline has passed we are only able to accept applications for deferral for medical and exceptional reasons which have occurred either during the examination series or for a significant time in the revision period for the examination series.   Please note you will need to provide evidence and we will not be able to consider your deferral request if insufficient information is provided.

Please email any requests to exams@cips.org.

If a deferral is agreed you will receive a confirmation email outlining your next steps and confirming that any exam fees paid will be credited to your CIPS account for future use. In line with the terms and conditions of exam bookings exam fees are non-refundable.

Please note under the UK Consumer Contracts Regulations (June 2014) there is a 14 day ‘right to cancel’ period for online bookings.


Procedure for complaints against study centres

If you have a complaint which concerns an issue within the control of a study centre, you should address that complaint to that study centre in the first instance and copy any correspondence relating to the matter to CIPS Networks Manager, at the registered office at Easton House, Easton on the Hill, Stamford, Lincolnshire, PE9 3NZ. E-mail enm@cips.org

If, having been through a study centre’s complaints or grievance procedure, the matter remains unresolved, we may consider, if it is appropriate, intervening on your behalf.


Issues with CIPS

CIPS is committed to offering a high standard of service to all our customers.

If you are not happy with the service you received please email complaints@cips.org.  


Vexatious correspondence policy and procedure

CIPS Complaints Policy

Customer service statement

We are committed to offering a high standard of service to all of our customers, including students, approved centres and assessors. We aim to provide a service that is:

  • Consultative and responsive
  • Open and informative
  • Prompt and efficient
  • Streamlined and manageable
  • Cost effective 


When you become a member through our qualification route, we aim to provide you with:

  • Free and accurate information through relevant literature, this website and our programme handbooks
  • Accurate information on subscription, exemption, and assessment fees prior to enrolment
  • Supportive and confidential advice from an experienced team
  • Acknowledgement of all enquiries within seven working days
  • The outcome of your application for membership with six weeks
  • Assessment dates and procedures
  • Assessment results no more than ten weeks after the event
  • Details of our Equal Opportunities statement, Complaints Procedure and Appeals Procedure


View the CIPS Awarding Body customer service statement.


Equal Opportunities

CIPS has responsibilities under the Equal Opportunities Act, Disability Discrimination Act and the Office for Qualifications and Examinations Regulator regulations to ensure all its candidates have equal opportunities to reach their full potential. This means no candidate will receive less favourable treatment on the grounds of gender, colour, ethnicity, or national origin, socio-economic background, disability, religious or political beliefs, family circumstances, sexual orientation or other irrelevant distinction. Our equal opportunities policy can be downloaded here.


Who to contact for help and advice:

Customer Service Advisers
Tel: +44(0)1780 756777
E-mail: customer.services@cips.org


For qualifications, examinations, assessment, appeals, reasonable adjustment/special consideration:

Assessment Services Team
Tel: +44(0)1780 756777
E-mail: assessment.team@cips.org


For enquires about quality issues relating to our assessments or for independent appeals:

Qualifications Team
Tel: +44(0)1780 756777
E-mail: eat@cips.org